Really Creative Training Ltd

Dealing with Difficult Situations

Who is it for?

Anyone who wants to handle difficult situations professionally and successfully deal with customer complaints. Suitable for staff of all levels.

About the workshop

The workshop will examine the causes of conflict and the appropriate responses to conflict or challenging behaviour. The workshop is designed to develop or improve communication skills by using verbal, listening and questioning skills supported by Neuro Linguistic Programming (NLP) principles.

The workshop is delivered in a relaxed and informal way using a variety of techniques. The pace and style of the day will be matched to the needs of those attending to ensure that they get the most benefit from the workshop.

Workshop Objectives

By the end of the workshop participants will be able to: