|
COMPLAINTS PROCEDURE |
|
LISTENING TO YOU - A customer guide to the Really Creative Training
complaints procedure |
|
Our Commitment To You
Really Creative Training Ltd is committed to providing high quality services.
We are committed to providing our customers with a quality service and to
continuously improving those services but we realise that there are times when
we don’t always succeed |
|
RCT is constantly reviewing its performance and working practices
to shape its work and to clarify what customers can expect from RCT. If you are
unhappy about the services that we provide to you we want to hear about it,
without your feedback we cannot improve. |
|
How The System Works |
|
At RCT we have a person who acts as complaints co-ordinator who
is responsible for making sure that all complaints are logged and followed up
and who will monitor complaints to make sure that they are being dealt with. |
|
How To Make A Complaint |
|
If you are not happy about a service that you receive it is
usually best to let the person who is providing the service know, either by
telephone, letter or in person. If you don’t know who to contact you can write
directly to: |
|
The Complaints Co-ordinator |
|
Really Creative Training |
|
49 Stanstead Road |
|
Maiden Newton |
|
Dorchester |
|
Dorset |
|
DT2 0BL |
|
Tel:
07554428500 |
|
Or you can email us at :
really.creative@btinternet.com |
|
|
|
The complaints co-ordinator will log the complaint and make sure
that it is assigned to the most appropriate person. You will be sent a letter
confirming that the complaint has been received and telling you the complaint
number and the name of the person who is dealing with your complaint. |
|
If You Are Not Satisfied With The Outcome |
|
If you are not satisfied with the outcome of the complaint let
the complaints co-ordinator know. The complaint will be progressed so that
somebody else can investigate it for you. |
|
Acting On Results |
|
We will do everything we
can to put things right and will review our procedures where necessary to stop
problems happening again |
|
Your Voice |
|
We hope you agree that most of the time we do provide a good
quality service. We value all feedback from our customers and would also like
to hear from you about what you think we do well |
|
|
