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COMPLAINTS PROCEDURE |
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LISTENING TO YOU - A customer guide to the Really Creative Training complaints procedure |
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Our Commitment To You - Really CreativeTraining Ltd is committed to providing high quality services. We are committed to providing our customers with a quality service and to continuously improving those services but we realise that there are times when we don’t always succeed |
| RCT is constantly reviewing its performance and working practices to shape its work and to clarify what customers can expect from RCT. If you are unhappy about the services that we provide to you we want to hear about it, without your feedback we cannot improve. |
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How The System Works |
| At RCT we have a person who acts as complaints co-ordinator who is responsible for making sure that all complaints are logged and followed up and who will monitor complaints to make sure that they are being dealt with. |
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How To Make A Complaint |
| If you are not happy about a service that you receive it is usually best to let the person who is providing the service know, either by telephone, letter or in person. If you don’t know who to contact you can write directly to: |
| The Complaints Co-ordinator |
| Really Creative Training |
| Mirron House |
| 53 Station Road |
| Purton, Swindon |
| Wiltshire, SN5 4EL |
| Or you can email us at : complaints@reallycreative.com |
| The complaints co-ordinator will log the complaint and make sure that it is assigned to the most appropriate person. You will be sent a letter confirming that the complaint has been received and telling you the complaint number and the name of the person who is dealing with your complaint. |
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If You Are Not Satisfied With The Outcome |
| If you are not satisfied with the outcome of the complaint let the complaints co-ordinator know. The complaint will be progressed so that somebody else can investigate it for you. |
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Acting On Results |
| We will do everything we can to put things right and will review our procedures where necessary to stop problems happening again |
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Your Voice |
| We hope you agree that most of the time we do provide a good quality service. We value all feedback from our customers and would also like to hear from you about what you think we do well |
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Home About Us Services Contact Us Workshops Enquiry Form Policies Accelerated Learning Customer Feedback Client List 2008Designed & Published by Stephen J HallettQuestions or problems concerning this
Website should be directed to: webmaster@reallycreative.com
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