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TERM AND CONDITIONS OF BOOKING OUR SERVICES |
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Really Creative Training is committed to delivery of excellent quality services, including providing clear, reasonable and detailed Terms and Conditions of commissioning our services FEES Our fees for training delivery are usually charged by the day. Other services are usually charged by half days. Fees are calculated on numbers of delegates to be trained, resources required and the fee includes a contribution towards the cost of materials, preparation time for the trainer, travel to the venue and where relevant overnight accommodation CANCELLATION - By the client We will charge a fee for the cancellation of a training course or any other service requested from us at the following rates: |
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| One month before the date | An administration fee will be charged of £75 along with any other unrecoverable costs already incurred by us. |
| Three Weeks before the date | One third of the fee will be charged along with any other unrecoverable costs already incurred by us. |
| Two weeks before the date | 50% of the fee will be charged along with any other unrecoverable costs already incurred by us |
| One week or less before the date | The whole fee will be charged along with any other unrecoverable costs already incurred by us |
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Alternatively we may be able to offer another date without making any of the above charges – depending on availability of a trainer – in this event should that rearranged date be cancelled, the full fee will be charged plus an administration fee along with any other unrecoverable costs already incurred by us. |
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CANCELLATION - By RCT |
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Where practical for
both parties, we will offer an alternative date. If no charges have been incurred by the client we may offer a reduction in the fees for the inconvenience caused if the cancellation was at short notice and no alternative trainer from our organisation could be found. In the event of us not being able to provide the training on an alternative date we will refund any reasonable costs incurred by the client. |
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| Time Keeping | |
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Subject to circumstances beyond our control, our trainers will endeavour to arrive 30 minutes prior to the start of the training session to set up the training room so that they are ready to start on time. Our trainers will always end the training session at the agreed time. We can be flexible about the length of breaks and delayed start times on the day, but this may reduce the learner contact time. We are flexible and are willing to negotiate shorter lunch breaks to facilitate an earlier finish on the day. |
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Venues |
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We expect clients to provide suitable accessible venues which provide a quiet learning environment free from distractions and interruptions. – see below; Depending on the nature of the training being delivered there is flexibility to use a variety of venues but, this must be discussed with us prior to the training day. Really Creative Training TOC Updated November 2007 |
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Website should be directed to: webmaster@reallycreative.com
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