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Service User and Tenant
Development Programmes
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TRAINING
FOR TENANTS, RESIDENTS
& SERVICE USERS |
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If
you are involved in working with tenants and residents or supporting service
users, we have a service that may interest you. We have developed a modular
Personal Development programme which helps build ‘life skills’ and
confidence to enable people to look for work, participate as representatives
at relevant panels, meetings and consultations, organise meetings and groups
and facilitate others into learning and representation. |
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WHY CONSIDER IT? |
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Service users are sometimes asked to represent their organisation on a paid
or voluntary basis, the programme will help them build/consolidate other
skills and knowledge as well as boosting confidence and self esteem |
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THE BENEFITS TO INDIVIDUALS |
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The benefits to individuals can be dramatic and life
changing. Many previous participants have become more motivated to seek
active new life direction and to contribute to the community through
volunteering. Some women in a recent programme signed up for further
education and others started a support group in their community |
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WHO IS
PARTICIPATING IN THESE PROGRAMMES CURRENTLY? |
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Our modular programmes for residents and service users are being
delivered for organisations that work with people who have mental health
issues, learning disabilities, or are service users of neighbourhood centres
or tenants of housing associations. |
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We
are working with service user representatives, residents and staff to
develop personal skills and confidence along with specific skills such as
making presentations,
managing meetings and
dealing with difficult
situations and people. |
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HOW THE PROGRAMME WORKS |
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The programmes are usually 6/8 modules in length plus a half day
session at the start of the programme (to help people get to know each
other) and a half day session at the end to review the progress of each
learner and to feedback to invited interested parties the benefits gained by
participants |
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Programmes currently include topics such as; |
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We
have also provided topics on
producing newsletters, setting up a group,
running an event etc |
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TITLES FOR MODULES AND
PROGRAMMES |
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We give each module a title which are likely to appeal to the potential
participants - so for example the communication module is sometimes called -
speaking up for yourself - the information pack provides other module
options |
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MATERIALS |
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Modules are supported by handouts which participants add to a personal
folder at each session. Each module is well resourced with pens, paper,
supporting materials and other resources |
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EVALUATION |
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There is an end of session and end of programme evaluation form and
attendance certificates |
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DELIVERY STYLE |
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We deliver our training in our unique relaxed and informal way, using
collaborative working and individual support. We use bright colours, music,
play and fun to encourage all participants to get the most out of the
sessions. Our training is always learner centred and paced to meet the needs
of everyone in the group |
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THE TRAINERS |
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The same trainer works with the group throughout the programme so that
they develop a relationship which each participant and are able to tailor
information, communication, support and behaviour challenges to individuals
needs. The trainers have 'front line' experience of the various client
groups in addition to training, coaching, mentoring and counselling skills |
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PREVIOUS
PARTICIPANTS |
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Residents
from a Housing Association who wanted to be able to find work
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Volunteers from a disability charity who needed to develop skills in
marketing, public speaking and presentational work
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A
group of young people who wanted to be able to act as mentors for other
young people
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Service Users from a mental health charity who wanted to act as Service
User Representatives at conferences, meetings and in consultation with
service users
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A
group of women in a refuge who were hoping to live independently
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SAMPLE MODULAR PROGRAMME |
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PROGRAMME INTRODUCTION –
A short (2hr) session
which will be used to set boundaries and objectives, get to know the
delegates, discuss and understand the delegates aspirations for the future
sessions as a group and as individuals. This session will be fun, creative
and team building in its delivery style, we will explore how each person
prefers to learn and understand new information
MODULE ONE:
Assertiveness Skills
based on our 'Dealing with Difficult Situations', 'Assertiveness' and
'Managing Boundaries' workshops
MODULE TWO:
Managing Meetings and other formal
situations
- Using skills from the previous sessions we will apply 'meeting skills' to
the 'toolkit' so that they can be used in a formal setting - we will also
discuss the purpose of meetings and how the skills can be applied
MODULE THREE:
Presentation Skills
– based on our Presentation Skills workshop but with Service User
applications in mind so that any materials developed are relevant to the
role of a Service User Representative
MODULE FOUR:
Report Writing
– building on the skills used for a verbal presentation we will explore how
to plan, structure and produce a written report
MODULE FIVE:
Creative Thinking and Problem
Solving
– this workshop will be specifically designed to meet the requirements of
the Service User Representatives – we would expect the content to be based
roughly on our existing workshop with an emphasis on how the topics explored
can be applied in the role of a Service User Representative
MODULE SIX:
Facilitation and Coaching
Skills
– this workshop will be based on our standard materials, with an emphasis on
exploring the difference between facilitation and coaching and how best to
apply these approaches in a variety of settings
MODULE SEVEN:
Negotiation and Motivation Skills
– This workshop will combine the elements of our Negotiation and Motivating
People workshops to meet the learning objectives of the Service User
Representatives. We would expect to include an exploration of how to
motivate people and how to negotiate to reach a win-win situation
PROGRAMME REVIEW:
A short
two hour
session to review and evaluate the programme and to identify next steps
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MODULAR
PROGRAMME RESOURCES |
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Each person undertaking the programme receives some or all of the following;
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A ring binder - sectioned for each module - with space for additional
resources
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Contents of each section of the folder are added during each module so
that the folder builds over the programme
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Each module has a certificate of attendance – there will also be a
programme completion certificate
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Each module has an agreed start and end time
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Each module includes a session review and written feedback from
participants
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FREQUENCY OF MODULES |
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We will agree a timetable for the programme with you
and tailor the modules to meet with availability of Service Users and any
completion deadlines you have |
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FEEDBACK |
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We are happy for you to talk to other organisations who
have used our Service User Programme so that you can have some unbiased
feedback. Click here to see what other people have said about this programme |
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INDIVIDUAL WORKSHOPS |
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In
addition to the Service User Programme we can also deliver one-off workshops
for Service Users with a maximum of 12 delegates. The materials are
tailored to meet the requirements of the audience attending |
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NEXT STEPS |
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If you think that the Service User Training and
Development programme is something you want to find out more about then
please click on the link below and complete the
enquiry form
We
will contact you for an informal chat within 48hrs and, if appropriate,
create a draft proposal for you |
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